FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We offer Free Shipping in the US for orders over $20

International shipping is done by weight- and is coming back in February 2024

How long does shipping take?

Order processing is 3-7 business days but is more often shipped within 3 business days (unless something is viral then expect the longer end of that time) + 2-5 day transit time in the US

International shipping transit time is 1-4 weeks and varies by locations, customs, etc.

How do I track my order?

When checking out make sure your email is correct to receive tracking updates.

Returns

How do I return an item?

Please use the contact for to request a return and refer to our return and shipping policies for quick information about return times and possible shipping fees.

How long does it take to process my return?

If an item is damaged and a photo is provided you are eligible for a replacement or refund. Refunds are initiated as soon as they are confirmed between us and the buyer, replacements receive the highest priority and are shipped as soon as the same day if the time is in stock and ready.

Returns being shipped are processed once the item is received back at Oak Shore and confirmed in original condition. The refund will be initiated within 24 hours of confirming and completing these steps.

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